Clients don't leave because the work was bad. They leave because the process felt too heavy. Research from Ghent University and Alkmist reveals what clients actually remember about professional engagements, and it's never the final deliverable.
Senior professionals in accounting, audit, M&A, and broking lose nearly a quarter of their week to email. McKinsey puts it at 11 hours. Microsoft puts the interruption count at 275 a day. Here is what the 2025 and 2026 data actually shows, and what to do about it.
