These terms govern access to and use of the Alkmist Portal and related services provided by Alkmist BV. By creating an account or using the service, you agree to them.
You get a secure portal for coordinating document requests with your clients. Keep your account credentials safe, use the platform lawfully, and pay your subscription on time. Your data stays yours. We process it under GDPR and our Data Processing Agreement, hosted in the EU. Either party can end the agreement per the notice terms, and Belgian law applies.
This summary is for convenience only. The full terms below are what legally applies.
These Terms of Service, together with the applicable Order, our Privacy Policy, and our Data Processing Agreement, form the entire agreement between you and Alkmist for use of the Service.
By creating an account, signing an Order, or using the Service, you confirm that you have authority to bind your organisation and that you accept these terms. If a separately signed agreement exists between your organisation and Alkmist, that agreement prevails where it conflicts with these terms.
The Service is intended for business and professional use. It is not directed at consumers.
Alkmist grants you a non-exclusive, non-transferable right to access and use the Service during your subscription term, for your internal business purposes and for collaboration with your own clients and counterparties through the portal.
We provide the Service with reasonable skill and care and aim for high availability, excluding planned maintenance and circumstances beyond our reasonable control. Current security and availability information is published at trust.alkmist.com.
Support is provided through the channels and service levels applicable to your plan.
You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity that occurs under your Users' accounts. Notify us without undue delay at info@alkmist.com if you suspect unauthorised access.
You manage which Users you invite, including external parties such as your clients, and which permission roles you assign them. You are responsible for ensuring your Users comply with these terms.
We may suspend access where we reasonably believe it is necessary to protect the Service, other customers, or to comply with law. Where practicable, we will notify you first and limit the suspension to what is necessary.
You agree not to, and not to permit any User to:
We may remove content or suspend accounts involved in a serious breach of this section.
Fees are set out in your Order and are exclusive of VAT and other applicable taxes, which will be added where required. Unless the Order states otherwise, invoices are payable within 30 days of the invoice date.
Subscriptions renew automatically for successive periods equal to the initial term, unless either party gives written notice of non-renewal at least 30 days before the end of the current term, or the Order specifies otherwise.
If undisputed amounts remain unpaid after written reminder, we may charge statutory interest and, after further notice, suspend access until payment is received.
We may adjust pricing with effect from the next renewal, with at least 60 days' written notice. If you do not accept the adjustment, you may decline renewal.
Your data remains yours. You retain all rights, title, and interest in Customer Data. You grant Alkmist a limited right to host, process, and transmit Customer Data solely to provide and support the Service and as instructed by you.
You are responsible for the legality of Customer Data and for having the necessary rights and consents to upload and share it through the Service, including data relating to your own clients.
During the subscription and for 30 days after termination, you can export Customer Data using the Service's export functions or by requesting our assistance. After that period, we delete Customer Data from production systems, subject to backup cycles and legal retention obligations.
Where Alkmist processes personal data on your behalf, we act as processor and you as controller. This processing is governed by our Data Processing Agreement, which forms part of this agreement and reflects the requirements of the GDPR (Regulation (EU) 2016/679).
Key commitments:
Our processing of personal data as a controller (for example, account and billing data) is described in our Privacy Policy.
Alkmist and its licensors own all intellectual property rights in the Service, including software, design, and documentation. No rights are granted other than the usage rights expressly set out in this agreement.
If you provide feedback or suggestions, we may use them to improve the Service without obligation or compensation, provided we never disclose your Confidential Information in doing so.
We may identify you as a customer by name and logo in customer lists and marketing materials unless you ask us not to in writing. Any further reference (such as a case study) requires your prior approval.
Each party will keep the other's confidential information secret, use it only to perform this agreement, and protect it with at least the same care it applies to its own confidential information (and no less than reasonable care). Customer Data is your Confidential Information.
These obligations do not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed, or that must be disclosed by law. In that case, the receiving party will, where lawful, notify the other party first.
Confidentiality obligations survive termination for five years; for Customer Data, for as long as it remains confidential.
We warrant that the Service will perform materially as described in its documentation and that we will provide it with reasonable skill and care. Except as expressly stated, the Service is provided without other warranties, to the extent permitted by law. You remain responsible for your own professional obligations towards your clients; the Service is a coordination tool, not professional advice.
Neither party excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury, or any other liability that cannot be limited under applicable law.
Subject to the above, neither party is liable for indirect or consequential damages, including loss of profits, revenue, or goodwill, and each party's total aggregate liability under this agreement is limited to the fees paid or payable by the Customer in the 12 months preceding the event giving rise to the claim.
We will defend you against third-party claims that the Service, as provided by us, infringes their intellectual property rights, and pay resulting damages finally awarded, provided you notify us promptly and give us control of the defence. This does not apply to claims arising from Customer Data or from use of the Service in breach of this agreement.
This agreement runs for the subscription term set out in your Order, including renewals.
Either party may terminate with immediate effect by written notice if the other party materially breaches this agreement and fails to cure the breach within 30 days of written notice, or becomes insolvent or subject to comparable proceedings.
Upon termination, your access ends and the data export and deletion terms of section 7 apply. Fees already invoiced for the current term remain due; termination by you for our uncured material breach entitles you to a pro-rata refund of prepaid fees for the remaining term.
Provisions that by their nature should survive, including sections 7, 9, 10, 11, and 15, survive termination.
We continuously improve the Service and may add, change, or retire features, provided we do not materially reduce the core functionality you subscribed to during your current term.
We may update these terms from time to time. For material changes, we will give at least 30 days' notice by email or in-product notification. If a material change adversely affects you and you object, you may terminate the affected subscription at the end of the notice period; continued use after the effective date constitutes acceptance.
This agreement is governed by Belgian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
The parties will first attempt to resolve any dispute amicably through good-faith discussion between senior representatives. Failing resolution within 30 days, the courts of Ghent, Belgium have exclusive jurisdiction.
Questions about these terms, or requests such as the Data Processing Agreement or sub-processor list:
Our team is happy to walk through the agreement, the DPA, or our security posture with your legal or compliance team.
Email info@alkmist.com Or reach us via the contact page · © Alkmist BV 2026
