A LIMRA study found 40% of employers would switch insurers over poor digital connectivity. CX Pilots reports 82% of clients want self-service but 56% rate insurer tools as inadequate. Brokers are caught in the middle, acting as human middleware between disconnected systems.
82% of employers would drop their insurance broker over slow service. Meanwhile, the industry is losing 400,000 professionals by year-end. Fewer people, higher expectations. This article explains why the workflow has to change and where brokerages are losing the most time.
Insurance brokers score lowest on cybersecurity in the entire insurance supply chain, and 59% of breaches start through a third party. Most of that risk traces back to one place: sensitive client documents moving through email. New research from SecurityScorecard and IBM shows why the inbox is the weakest link, and what needs to replace it.
